VIP Manager

VIP Manager

We are looking for an experienced VIP Manager to join our fast-growing iGaming platform. This role involves building and developing relationships with high-value players through personalized communication, data-driven retention strategies, and creative promotional campaigns.

Key Responsibilities:

• Direct communication with VIP users via messengers and outbound calls
• Analyzing player behavior and needs to personalize offers
• Creating promotional activities and special campaigns based on player segmentation
• Maintaining documentation and tracking VIP offers
• Collaborating with CRM, Payments, Risk, and Marketing teams on VIP campaigns
• Providing insights to improve VIP player retention strategy and product

Требования:

• Minimum of 3+ months of experience in iGaming in roles related to retention or VIP support
• Experience in chats and outbound calls (phone + messengers)
• Understanding of VIP promotional offers (deposit bonuses, no-deposit bonuses, personalized campaigns, promotional activities)
• Proficient in Excel or Google Sheets (segmentation, analysis, offer tracking, reporting)
• Mandatory language skills: Ukrainian + English or Russian + English
• English level B2+
• Willingness to work in a fast-paced environment with constant feedback

Key Skills:

• Profiling VIP users and analyzing behavior
• Developing retention offers and promotional campaigns
• Data-driven decision-making approach
• Working with spreadsheets (Excel, Google Sheets, formulas, segmentation, KPI dashboards)
• Knowledge of iGaming products (slots, bonuses, wagering, retention logic)

Why join us:

• Work with a new fast-growing global product
• Opportunity to directly influence a product planning multi-geo expansion in Asia
• No restrictions for creative retention campaigns
• No micromanagement as long as KPIs and bonus budget rules are met