The Role of Chief AI in iGaming: SOFTSWISS Experience

The Role of Chief AI in iGaming: SOFTSWISS Experience

Recently, we spoke with Denis Romanovsky, who holds the position of Chief AI Officer at SOFTSWISS. The question of AI implementation in business is more relevant than ever, so let us share with you both key points and the full interview linked at the end of the post.

Key Points

• Denis transitioned to this role from the position of Deputy CTO, but he is convinced that CAO ≠ CTO.
• The main task is to train people in AI, not just for the sake of it, but with clear indicators of growth in financial metrics.
• The structure of the AI direction: it is not an isolated team, but rather an “AI ambassador” in each major department.
• The primary vector in which iGaming operators can implement AI solutions as cheaply and quickly as possible is support and compliance. Following that are: optimization of personalized offers and recommendations for players, analytics, and data management.
• By 2026, AI models will begin to perform real business tasks effectively, and in a slightly broader perspective, there will be a complete elimination of routine and low-skilled work.
• LLM will gradually continue to displace classical approaches to information retrieval, but this will take several years — it will not happen quickly.

Read the full interview text at the link: https://telegra.ph/Denis-Romanovskij-Rol-Chief-AI-v-iGaming-03-24